FAQs
1. What materials are used in your jewelry?
At Image Jewellers by Junaid Iqbal, we use pure 925 sterling silver as the base metal for all our jewelry. The pieces are then plated with 22kt gold to provide a luxurious finish. We also incorporate high-quality gemstones like ruby, jade, sapphire, and others, adding vibrancy and uniqueness to each piece.
2. Is your jewelry real gold?
Our jewelry is not solid gold; instead, it is crafted from pure 925 sterling silver and plated with 22kt gold. This method ensures both durability and a luxurious appearance while remaining more affordable than solid gold.
3. Are the gemstones used in your jewelry authentic?
Yes, we use natural and high-quality gemstones such as ruby, jade, and sapphire etc. Each stone is carefully selected for its beauty and authenticity, enhancing the elegance of our designs.
4. How do I care for my gold-plated jewelry?
To ensure your jewelry lasts, avoid exposing it to harsh chemicals, perfumes, or excessive moisture. Store your pieces in a dry, cool place when not in use, and gently clean them with a soft cloth to maintain their shine.
5. Can I customize a piece with a different stone or design?
Yes, we offer customization options for certain pieces. Please reach out to us with your request, and we will work with you to create a unique piece that meets your specifications.
6. What sizes do your rings and bracelets come in?
We offer various sizes for our rings and bracelets. You can check the product descriptions for specific measurements, or reach out to our support team for assistance with sizing.
7. Do you ship internationally?
Yes, we offer international shipping at a flat base rate for Rs 9000pkr. Shipping rates and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.
8. What is your return and exchange policy?
We accept returns and exchanges within 3 days of delivery for orders within Pakistan, and within 30 days for international orders. Provided the jewelry is unused and in its original condition. Please refer to our Returns Policy for more information or contact our customer service team to initiate a return.
9. How long does it take to receive my order?
Processing times typically range from 1-2 business days within Pakistan. For international orders, shipping takes approximately 10-15 business days. Once your order is shipped, delivery times depend on your location and selected shipping method. You will receive tracking information once your order is dispatched.
10. Can I cancel my order after placing it?
Orders are eligible for cancellation within 24hrs of being placed. Once your order is processed, we cannot cancel it. If you need to make changes or cancel your order, please contact us as soon as possible. Please refer to our Refund policy for further details.
11. How do I track my order?
Once your order has been shipped, we will send you an email with tracking details. You can use the tracking number to monitor your package's progress.
12. Do you offer gift wrapping or packaging?
Yes, all our jewelry comes in elegant packaging, perfect for gifting. If you would like special gift wrapping, please mention it at checkout or contact us directly.